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How AI Helps Health Care by Making It More Personal

By Jackie Lam | Jan 25, 2021

The rise of artificial intelligence and machine learning has made the far-reaching impact of these technologies apparent across many industries, from retail to hospitality to cybersecurity to automotive. In the realm of health care, AI has facilitated more efficient diagnosis and treatment, improving outcomes and decreasing medical costs.

Going forward, AI technology can help personalize health care and improve the overall patient experience. Although it may sound paradoxical, automation and machine learning can actually help make heath care more personal. Here's how AI helps health care.

Quicker Access to Records

AI is able to generate a summary of a patient's records and history at a moment's notice. This saves physicians from having to piece together information from multiple records, which could lead to inaccuracies. Alleviating the administrative workload of digging through mountains of documents also gives physicians more time to engage with patients.

In addition, having more focused conversations during appointments opens up opportunities to create a good rapport, which could lead to a higher-quality experience and better care along with long-lasting relationships.

Ultimately, getting a big-picture look at an individual's health journey not only helps health care professionals decide and move on care quickly in life-threatening situations — it can also assist with creating custom, long-term health plans.

More Holistic Guidance and Support

Through fitness wearables and AI health and activity tracking, physicians have greater access to data on the habits and day-to-day patterns of their patients. This could help doctors form a deeper understanding of the habits and circumstances that impact someone's health decisions.

This wealth in data bolsters medical decision-making with detailed, individualized feedback and resources to help improve well-being. For example, instead of general advice for those combating prediabetes, individualized data may help inform a focused care plan. In turn, physicians have more avenues to speak directly to patients' needs and concerns.

Assist in the Analysis of Physician-Patient Communication

AI can also glean insights from recorded conversations between doctor and patient. This technology can analyze key phrases and words and review the ratio of time that a physician spends talking versus how much time the patient does.

In fact, research reveals a potential connection between the time a patient spends speaking during a medical appointment and how well they stick to their prescription medications afterward. AI can also provide detailed assessments of a medical professional's communication skills, including their tone of voice and manner of communicating.

Examples of how AI helps health care are growing as the technology continues to develop. Enhancing the experience of receiving care makes higher-quality care accessible, and AI and machine learning do just that. AI can never replace the role of a physician — but it can help give health care a more personal touch.